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  • Mastering Critical Incident Management: Strategies for Effective Responsiveness

    Mastering Critical Incident Management: Strategies for Effective Responsiveness

    In the fast-paced world of business and beyond, unforeseen critical incidents can strike with little warning, potentially causing chaos and disruption. The key to minimising the impact lies in mastering critical incident management and responsiveness. In this article, we delve into the essence of critical incidents, explore strategies for effective response, highlight the importance of preparedness, discuss tools and techniques for incident management, and present real-world examples from diverse sectors.

    Understanding Critical Incidents

    Critical incidents are sudden, unexpected events that have the potential to cause severe disruption, harm, or damage to an organisation, its employees, stakeholders, and even society at large. These incidents can span a wide spectrum, from natural disasters and cyberattacks to industrial accidents and public health crises. The hallmark of a critical incident is its potential to overwhelm an organization’s regular operational capacity.

    Strategies for Effective Incident Response

    • Immediate Action: Swiftly assess the situation, prioritise response efforts, and activate pre established crisis management teams to ensure a coordinated and effective response;
    • Clear Communication: Transparent and timely communication with stakeholders is crucial. Provide accurate information while acknowledging any uncertainties to maintain trust;
    • Resource Allocation: Allocate resources efficiently to address the incident’s impact and work toward resolution. This may involve reallocating personnel, funds, and equipment;
    • Containment and Mitigation: Implement measures to contain the incident’s effects and prevent further escalation. This could range from isolating affected systems during a cyberattack to evacuating a site during a chemical spill;
    • Collaboration: Forge alliances with external partners, government agencies, and experts to access additional resources and expertise;
    • Continuity Planning: Maintain essential operations through a business continuity plan to ensure that critical functions continue despite the incident.

    Preparedness and Planning

    A proactive approach to critical incident management involves meticulous preparedness and planning:

    • Risk Assessment: Identify potential critical incidents that could impact your organisation. Evaluate their likelihood and potential impact;
    • Crisis Management Team: Assemble a cross-functional team responsible for leading and coordinating the organisation’s response efforts;
    • Incident Response Plan: Develop a comprehensive plan detailing the step-by-step response process for various critical incidents;
    • Regular Training and Drills: Train employees on their roles during a crisis and conduct simulated exercises to assess the organisation’s readiness;
    • Communication Protocols: Establish communication protocols, including key messages, designated spokespersons, and channels of communication.

    Tools and Techniques for Effective Incident Response

    • Incident Management Software: Specialised software aids in tracking incidents, allocating resources, and maintaining a central repository of incident-related information;
    • Communication Platforms: Use tools that facilitate real-time communication and collaboration among response teams, ensuring timely updates;
    • Data Analytics: Leverage data analytics to assess the incident’s impact, identify patterns, and make informed decisions;
    • Simulation Tools: Conduct tabletop exercises and simulations to evaluate the efficacy of response plans and identify areas for improvement.

    Real-World Examples

    • Deepwater Horizon Oil Spill: One of the largest environmental disasters, this incident compelled BP to collaborate with governmental bodies and experts to contain the spill’s ecological and economic impact;
    • WannaCry Ransomware Attack: This global cyberattack in 2017 affected hundreds of thousands of computers in over 150 countries. Organisations responded by isolating infected systems and collaborating with security experts to decrypt data;
    • Fukushima Nuclear Disaster: Following the 2011 earthquake and tsunami, the Fukushima nuclear plant faced a meltdown. Swift evacuation, communication with the public, and international cooperation were crucial;
    • COVID-19 Pandemic: Governments and organisations worldwide responded to the pandemic by implementing lock downs, remote work strategies, and vaccine distribution plans.

    Conclusion

    In an unpredictable world, mastering critical incident management is a necessity for any organisation’s survival and success. By understanding the nature of critical incidents, developing robust response strategies, prioritising preparedness, and employing effective tools and techniques, organisations can navigate even the most challenging of crises with resilience and poise. The lessons learned from past incidents and the constant evolution of incident management practices provide a roadmap for building a safer and more resilient future.

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    • Unicorns Legends and Mythology, and the relation to Cyberthreats.

      Unicorns Legends and Mythology, and the relation to Cyberthreats.

      In an opening paragraph by SAI360, “You’re never crossing paths with a unicorn: it’s the stuff of legends and mythology. Unfortunately, we can’t say the same about cyberthreats. Cyberthreats aren’t just real; they are inevitable.” I found some inspiration to read further “How to Respond to the 2023 Cyberthreat Landscape by Jeremy D’Hoinne, John Watts, et al.

      I suggest the same… in my hole I found:

      The ever-evolving threat landscape keeps security experts on their toes, just like the quest for unicorns. To navigate this digital wilderness, it’s crucial to understand the current micro-trends and recommendations in various areas of cybersecurity.

      Threat Landscape Time Horizons Gap

      One of the significant challenges in cybersecurity is dealing with threats that emerge at different time horizons. Some threats develop rapidly, while others evolve more gradually. Identifying this gap allows organizations to prioritize their security efforts accordingly. Invest in continuous threat intelligence gathering and real-time monitoring to bridge this gap effectively. Continuous monitoring, threat intelligence, and predictive analytics can help identify potential threats before they fully materialize.

      Analysis of Malware-Ransomware

      Malware and ransomware continue to be persistent threats, with attackers constantly adapting their tactics. Micro trends in this domain include the rise of file-less malware, which operates in memory and evades traditional detection methods. Recommendations include implementing endpoint security solutions, user training, and robust backup and recovery plans.

      Evolving Phishing Tactics and Techniques

      Phishing attacks remain a favored entry point for cyber criminals. Micro trends reveal the use of AI-generated phishing content and highly personalized attacks. Counter these threats with employee awareness programs, email filtering tools, and multi-factor authentication (MFA) for all email accounts.

      Employee Account Takeover, Attacks Against MFA and Passwords

      Account takeovers are on the rise, targeting both employee and customer accounts. Attackers exploit weak passwords and vulnerabilities in MFA systems. Combat these threats by enforcing strong password policies, utilizing adaptive authentication, and conducting regular security awareness training.

      High-Momentum Threats, Customer Account Takeover

      High-momentum threats, such as customer account takeovers, demand immediate attention. Micro trends suggest the use of social engineering tactics to gain access to customer accounts. To counter this, employ real-time fraud detection and educate customers about safe online practices.

      Cloud Risks and API Abuse

      As businesses migrate to the cloud, cloud-related threats are on the rise. Attackers target APIs to breach cloud environments. Micro trends indicate API abuse and misconfiguration. Secure your cloud infrastructure with robust access controls, encryption, and regular security assessments.

      Targeted Attacks on Cyber-Physical Systems (CPS)

      Attacks on Cyber-Physical Systems (CPS) pose severe risks to critical infrastructure. Micro trends reveal an increased focus on CPS vulnerabilities. Protect against these threats with network segmentation, anomaly detection, and penetration testing of CPS.

      Uncertain Threats: Attackers Using AI

      The use of AI by attackers introduces uncertainty into the threat landscape. Micro-trends include AI-generated phishing emails and automated vulnerability scanning reflecting that AI-powered attacks are becoming more sophisticated. Defenders must employ AI for threat detection, anomaly detection, and automated incident response.

      Non-technology Threats

      Cybersecurity is not just about technology; it also involves human and organizational elements. Employee activism is a growing concern, with insider threats and leaks becoming more frequent. Micro-trends include hacktivism and whistle blowing. To address this, organizations should foster a culture of transparency and provide channels for employees to voice concerns.

      Conclusion

      The cybersecurity landscape is a dynamic and ever-changing field where the unexpected can occur at any time. By staying informed about micro trends, we can better prepare ourselves to confront both known threats and those that may emerge.

      Just as the search for unicorns continues to capture our imagination, the quest for absolute cybersecurity may remain elusive. However, by staying informed about the evolving threat landscape and implementing the recommended micro-trends, organizations can significantly enhance their defenses. In the ever-changing world of cybersecurity, being prepared is the closest thing we have to a unicorn: a rare and precious asset.

      Remember, the key to a resilient cybersecurity strategy is adaptability, continuous learning, and proactive measures to safeguard your digital assets against all potential adversaries, whether they be human or mythical.

      …and now back to Harry Potter.

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      • Navigating Third-Party Risks: A Strategic and Psychological Approach

        Navigating Third-Party Risks: A Strategic and Psychological Approach

        In today’s interconnected business landscape, third-party relationships have become an integral part of organisational success. These partnerships can boost efficiency, innovation, and competitiveness. However, they also introduce a range of risks that, if not managed effectively, can lead to significant problems. To safeguard your organisation, it’s crucial to adopt a strategic and thoughtful approach that encompasses both security and psychology. In exploring insights, perspectives, and parallels to the challenges businesses face when evaluating third-party risk, along with a checklist to support you in protecting your organisation from these threats.

        Insight into Third-Party Risks

        Beneficial third-party relationships can be a powerful asset to your organisation, enhancing its resilience in the face of adversity. These alliances can provide access to expertise, resources, and markets that may be otherwise inaccessible.

        Third-party risks can vary significantly, and failing to navigate them effectively can lead to isolation or disruption. Some risks may be easy to anticipate, while others can be hidden or emerge unexpectedly.

        Just as relationships evolve in our personal lives, third-party relationships also have a lifecycle. Learning to disengage gracefully from a third party, when necessary, is a vital skill to preserve your strategic network.

        Third-party risks are multi-dimensional, encompassing operational, financial, legal, and cybersecurity domains. A holistic approach is necessary to address these diverse challenges effectively.

        Building and maintaining a resilient third-party network requires advocacy skills. Ensuring that your organisation prioritises the importance of these relationships before a crisis strikes is crucial.

        Evaluate Beneficial Relationships

        Start by identifying third parties that align with your strategic objectives. Consider how their capabilities and expertise complement your own. Evaluate the potential impact of these alliances on your organisation’s ability to adapt and thrive in a changing environment.

        Checklist:

        1. Define your strategic objectives and assess how third-party relationships can support them;
        2. Identify potential partners whose strengths align with your organisation’s needs;
        3. Evaluate the track record and reputation of prospective third parties;
        4. Continuously monitor the performance and value of these relationships.

        Navigate Risk Dynamics

        Take a proactive approach to risk management by understanding the unique dynamics of each third-party relationship. Recognise that not all risks are equal and prioritise those that could have the most significant impact on your organisation.

        Checklist:

        1. Conduct a comprehensive risk assessment for each third-party relationship;
        2. Prioritise risks based on their potential impact on your organisation’s operations and reputation;
        3. Implement risk mitigation strategies tailored to the specific challenges posed by each third party;
        4. Establish clear communication channels to address issues as they arise.

        Master Relationship Cycles

        Perspective: Understand that not all relationships will last forever, and some may no longer align with your organisation’s goals. Mastering the art of disengagement while preserving goodwill can be as important as building the initial relationship.

        Checklist:

        1. Regularly review the relevance and value of each third-party relationship;
        2. Plan exit strategies in advance, including transition plans and communication strategies;
        3. Focus on the long-term benefits of a graceful exit, such as maintaining a positive reputation in the industry.

        Embrace Multi-Dimensional Risk

        Perspective: Recognise that third-party relationships can introduce risks in various aspects of your organisation. Be prepared to address operational disruptions, financial instability, legal disputes, and cybersecurity breaches.

        Checklist:

        1. Develop a comprehensive risk management framework that considers all potential risk domains;
        2. Collaborate with cross-functional teams to address risks comprehensively;
        3. Continuously monitor and assess the evolving risk landscape.

        Champion Your Strategy

        Perspective: Position yourself as a champion of third-party relationships within your organisation. Advocate for the resources and attention needed to manage these relationships effectively, even when everything seems to be running smoothly.

        Checklist:

        1. Communicate the strategic value of third-party relationships to key stakeholders;
        2. Develop a crisis communication plan to highlight the importance of these relationships in times of trouble;
        3. Regularly report on the performance and contributions of third-party alliances to senior management.

        Conclusion

        Evaluating and managing third-party risks is a complex task that requires a strategic, thoughtful, and practical approach. By understanding the dynamics of beneficial relationships, navigating risks effectively, mastering relationship cycles, embracing multi-dimensional risks, and championing your strategy, you can protect your organisation from third-party threats while enhancing its resilience and competitiveness in an ever-evolving business environment.

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          • Navigating the Depths of Psychological Security and Unwavering Organisational Continuity

            Navigating the Depths of Psychological Security and Unwavering Organisational Continuity

            At the crossroads of psychological security and the unyielding rhythm of organisational continuity, the symphony of investigation unfolds. Its purpose is an intricate dance, delving into the labyrinthine allegations, peering into the abyss of evidence, and sculpting the contours of misconduct into clarity. Here, shadows are dispelled, and truths emerge – of transgressions committed, of individuals involved, and the expansiveness of their impact.

            But this pursuit of truth is more than mere inquiry; it is the crucible where the foundation of integrity and ethics is tested.

            Stepping into the depths, the investigation transcends its initial bounds, an explorer of the uncharted realms. The tendrils of inquiry stretch outward, seeking further instances of potential misconduct, each with the power to reverberate through the corridors of clinical trials or the realm of public policy. The stakes escalate as the impact on human subjects and the broader public consciousness comes into focus. A symphony of fact-finding and accountability resounds where the findings are inscribed in a report.

            Unveiling the Essence: Lessons Carved from the Heart of Review

            From this unfolding saga, lessons emerge, distilled from the crucible of experience, where the tapestry of policy is woven through the fabric of human emotion. The review process, a journey of substantiation or refutation, stands resilient, indifferent to the motives of the accuser. Here, the focus remains steadfast on the alleged facts, separate from the personas of accuser and accused.

            For the accused, this process, a crucible of scrutiny, holds the potential to unravel emotional fibers. Stress abounds, yet it can be assuaged through the light of clarity. Procedures must be laid bare, the cloak of confidentiality donned, and the timeline illuminated. Reassurance in the form of periodic updates nurtures a semblance of stability. Yet, as warmth and sympathy flow, a distinct line must be drawn—a guardian’s stance upheld, maintaining camaraderie without descending into camaraderie itself.

            Crafting the Tribunal: Assembling the Right Alchemy

            In this symposium of inquiry, the panel is paramount—guardians of truth and those who discern intent. The right alchemy must be forged. An external presence lends credibility, a representative from the domain of the accused contributes balance, while a voice from the broader institution reinforces impartiality. These selections, rooted in scholarly merit and unwavering integrity, must steer clear of the pitfalls of temperament mismatch.

            A cautionary tale must be shared—of the arduous path the panel treads. The weight of their endeavor, the labyrinthine task, must be etched into their consciousness. The gravity of intent, standards of proof, and the essence of thoughtfulness are unveiled. Confidentiality, legal counsel, and the labyrinth of evidence are navigated. Each facet – integral, each step – prudent, in pursuit of the report’s sanctity.

            The Sanctum of Impartiality: Guardians of the Process

            A bastion must be erected, shielding the panel from administrative interference and the siren call of ex-parte communications. A solemn vow to preserve the process’s integrity, unwavering and unblemished.

            Crafting the Arc of Inquiry: Guiding the Guardians

            Clear mandates are etched into the panel’s path—a purpose unveiled and scope delineated. The right questions, the pertinent avenues, all nestled within the precise parameters of inquiry. Direction is the North Star, fending off aimless exploration, yielding cogent conclusions instead of nebulous whispers.

            Preserving the Core: Anchoring the Process

            Artifacts of truth must be safeguarded—records, specimens, whispers of discovery – secured against the threat of alteration. Delicate it is, an intrusion upon the sanctum of the accused and institution. Explanations must flow, understanding nurtured, as the rationale unfurls – protection is paramount, work uninterrupted.

            In the realm of electronic correspondence, caution must reign. Transmissions of substance, drafts of reports, the conduits must be monitored, for integrity’s sake.

            From Depths to Pinnacle: Psychological Vigilance Unveiled

            This odyssey through the heart of psychological security and unwavering organisational continuity reveals a tapestry woven by diligence and tenacity. It’s not just an investigation; it’s the crystalline embodiment of an ethos—of truth, accountability, and the relentless pursuit of organisational integrity. As the investigation’s symphony crescendos, let its resonance ripple through your consciousness, fortifying the bastions of your institution against the tides of uncertainty.

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              • The Current State of Mental Health in the Workplace (Podcast 🎧)

                The Current State of Mental Health in the Workplace (Podcast 🎧)

                While we all know that the world has changed significantly, what you might not know is that the state of mental health in the workplace has also been adjusting to respond to it.

                One of those changes was that in June of this year, the world’s first International Standard (ISO) to address Psychological health and safety at work were published.

                To better understand what is happening with mental well-being and the workplace, Damon sat down with the Co-Founder of Unmind, Dr Nick Taylor.

                <a href=https://art19.com/shows/culture-first/episodes/f5cbc754-15a6-40c4-b581-23bf3c673452/embed

                In this episode, you’ll learn:

                • The macro trends and policies impacting mental health in the workplace
                • Why disclosure is such a complex subject when it comes to mental health
                • How to focus on your mental wellness before supporting others on your team
                • Tips for anyone who’s managing a team of humans in this complex environment

                Links referenced in the episode:

                • ISO Standard 45003
                • Culture Amp & Unmind Partnership
                • Culture First Global On Demand Content
                🎧 🔗 The current State of Mental Health in the Workplace

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                  • Unveiling the Hidden Threat: Safeguarding Your Enterprise through Vigilant Employee Off boarding

                    Unveiling the Hidden Threat: Safeguarding Your Enterprise through Vigilant Employee Off boarding

                    In the intricate dance of corporate security and the human psyche, the act of off boarding an employee, whether voluntary or involuntary, bears the potential to unmask insidious threats that may otherwise remain concealed. The routine may seem innocuous—devices surrendered, imaging and archiving executed—but lurking beneath the surface lies a perilous chasm of unexplored vulnerabilities. It’s time to venture beyond the mundane and delve into the uncharted territories of computer activity preceding an employee’s departure. The question echoes: Are you truly prepared?

                    In this relentless pursuit of safeguarding your enterprise, distance holds no dominion. Even amidst a landscape dominated by remote work, the relentless march of technology-driven espionage threatens to breach the ramparts of your digital fortress. Prepare to traverse the labyrinthine pathways of data exfiltration and the menacing specter of intellectual property theft. Brace yourself for revelations that will shatter preconceptions and empower your security arsenal.

                    Unmasking the Invisible: Strategies for Detecting Data Exfiltration and IP Theft

                    1. Probing the Web of Intrigue: As the electronic tendrils of your corporate network pulse with life, vigilance becomes paramount. Elevated network activity, manifesting as torrents of downloads and uploads, must not escape scrutiny. Within this maelstrom of data flux, shadows of malevolent intent often lurk, waiting to be exposed by your relentless vigil.
                    2. Eyes on the Unseen: Peering into the digital footprints of departing employees can yield unparalleled insights. Gaze upon the applications they dared to invoke, their journey through the virtual realm, and most crucially, their interaction with the sanctum of confidential network shares. It is in these whispered interactions that the secrets of their intent are whispered, ready to be deciphered by the discerning guardian.
                    3. Whispers of Betrayal: The tendrils of threat extend beyond the confines of the terminal. Did an external storage device, a modern-day Trojan Horse, ever breach the citadel? Unmask the machinations of covert data pilferage as you trace the sinister journey of these concealed conduits, poised to siphon the lifeblood of your enterprise.
                    4. The Cartography of Intent: Pinpointing the locus of activity transcends mere geography—it is the very essence of understanding the psyche at play. Unearth the places whence the actions of departing employees emanate: the familiar refuge of home, the battlefront of the office, or the enigmatic crossroads of public WiFi. Within these coordinates, motivations crystallize and vulnerabilities fester.

                    The marriage of security and psychology casts an indomitable shield around your fortress. The routine, no longer a shelter for complacency, transforms into a battlefield where resilience prevails. The solemn duty of off boarding now embraces the mantle of a sentinel, deciphering whispers of treachery and decoding the enigma of intent.

                    In this labyrinth of departure lies an opportunity—an opportunity to rise above the ordinary, to transcend the conventional. The sentinel, armed with knowledge, unearths the hidden currents that betray the harmony of the enterprise. As the embers of departure fade, let them illuminate a path to security unyielding and resilience unparalleled. Stand vigilant, for in the crucible of off boarding, the future of your enterprise is both forged and safeguarded.

                    And then… does it conflict with their privacy?

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                      • Embracing ReEmbracing Resilience: The Power of Yielding, Adapting, and Growing Stronger

                        Embracing Resilience: The Power of Yielding, Adapting, and Growing Stronger

                        In the journey of life, we often find ourselves influenced by powerful metaphors and ideals that shape our beliefs and actions. Just like the concept of being “strong and sturdy like an Oak,” these attributes of resilience are passed down to us from generations before. However, in the chaos of life, we might have misunderstood and miscommunicated the true essence of resilience.

                        Resilience: The Misunderstood Virtue

                        Resilience is often associated with being tough, unwavering, and unyielding, like an Oak Tree standing tall in the face of adversity. It’s a trait that has been cherished, particularly in the traditional image of those who associate with being a “man” who feel they must be a pillar of support for their families. We need to recognise that this rigid perspective of resilience might be psychologically detrimental and could lead to feelings of insecurity. True resilience lies not in stubbornness but in adaptability.

                        Embracing the Nature of Water

                        Instead of being like a mighty Oak, let’s draw inspiration from water, as Bruce Lee eloquently suggested. Water has the incredible ability to take the shape of whatever vessel it finds itself in, yet it remains a powerful force. This fluidity enables water to navigate any obstacle in its path, be it a teapot, a bottle, or a tiny crack. Likewise, in our ever-changing and fast-paced reality, we can enhance our resilience by learning to yield and accept, not as a sign of giving up, but as a strategy to assess, adapt, and move forward.

                        The Willow: A Symbol of Resilience

                        The graceful Willow tree, with its flexible branches and deep-reaching roots, embodies the essence of resilience. Instead of asserting itself against the wind, it bends with it, ensuring its survival through the fiercest storms. The Willow teaches us the value of not always standing firm but adjusting ourselves according to the circumstances. It emphasizes the importance of maintaining boundaries while being forgiving and understanding.

                        The Art of Acceptance

                        Acceptance does not mean surrendering our values or allowing ourselves to be walked over. It is a practice of embracing reality as it is and using that understanding to navigate the waters of life. When nothing within us remains rigid, we can better identify the path forward, finding creative solutions and uncovering new possibilities. In these moments, we draw upon the strength of the Willow and the adaptability of Water.

                        Increasing Psychological Security

                        To bolster our psychological security and cultivate deeper resilience, we must tap into our core motivations during challenging times. It is essential to connect with our emotional drivers, focusing on what truly matters, and gaining perspective on the realities we face. By doing so, we can nurture our resilience and find the strength to withstand the storms that come our way.

                        RAWW** Conclusion

                        In a world that demands constant change and adaptability, it’s time to rethink our understanding of resilience. Let us embrace the lessons from water, the flexibility of the Willow, and the power of acceptance. By incorporating these elements into our lives, we can develop a more profound sense of psychological security and increase our resilience in the face of life’s uncertainties. As we flow through the currents of life, let us remember the wisdom of Bruce Lee‘s words: “Be water, my friend,” for it is in this fluidity that we find our true strength.

                        ** RAWW: Resilience, Acceptance, Willow, Water

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                          • To Make Whole with Holistic Security

                            To Make Whole with Holistic Security

                            Click here for the Holistic Security Website and Manual

                            “The very root of the word “heal,” hailjan, means “to make whole.”

                            Whether we seek physical, mental, emotional, or global healing, the ultimate outcome is the same – reconnecting with ourselves, nature, and the vastness of the Universe.

                            We realise that we are not isolated entities but interconnected threads in the intricate tapestry of existence.
                            “”The very root of the word “heal,” hailjan, means “to make whole.”

                            Whether we seek physical, mental, emotional, or global healing, the ultimate outcome is the same – reconnecting with ourselves, nature, and the vastness of the Universe.

                            We realise that we are not isolated entities but interconnected threads in the intricate tapestry of existence.
                            “

                            Lee Holden from the SuperHuman Experience

                            Holistic Security as a whole is an ecosystem. If one part of the system is at risk, the entire system is.

                            Codified by the International Organization for Standardization (ISO) broadened the concept from the possibility of harm or loss to:

                            “the effect of uncertainty on objectives”

                            Allowing for the possibility for positive impacts as well as negative (ISO, 3100:2009). This definition, which effectively incorporates the concept of “opportunity” under the umbrella of risk means there is opportunity is where you sit and indeed the opportunity is hailjan, to heal and “to make whole”.

                            During the pandemic, it was overwhelming, the mass of people needing well-being support. Many have struggled with the transition, and we have had to adapt how I support them.

                            Learning how to help people develop their resiliency, identify their strengths, and re-frame their situations, build their confidence and in turn, growing their next step of their livelihood, working environment, and business in healing and making these areas whole again.

                            The old way of doing things isn’t sustainable and as the world changes so does the way we work with our people, how we deliver our services must continue to be relevant and flexible – and in saying this, we have been there through COVID, through the need for well-being, the shift and focus of psychological security and integrity, assessing, advising and of course, the war in the north to mention the most recent.

                            Let us hold the light for you and hailjan.

                            Click here for the Holistic Security Website and Manual

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